Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing and avoid working with those who do. We will never pass your contact information on to other organisations unless legally required to do so.
We may from time to time send product information and offers via email to you directly, but not through a third party. If you do not wish to receive product information or offers, you can unsubscribe from our mailing list.
If you are a consumer, you may only purchase Items from the Sites if you are at least 16 years old. Otherwise you a parent or guardian must purchase Items from the Sites for you.
You agree not to use any Items and/or the Services purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We only supply the Items and Services for domestic and private use. If you are not a consumer you must obtain our prior written consent to purchase Items from the Sites. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control.
Our terms and how contract is formed between you and us on this site.
Our order process allows you to check and amend any errors before submitting your order.
Please take the time to check the details of your order at each page of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
Order acceptance and the completion of the contract between you and us will take place when your item/items have been dispatched. However, if you receive an email to notify you that we do not accept your order, or you have cancelled your order in accordance with the instructions the contract between us will be void.
On the rare occasion that your order is not accepted you will be notified via email as soon as possible. Non-acceptance of an order may be a result of one of the following:
- The product you ordered is unavailable from stock.
- We are unable to obtain authorisation for your payment.
- A pricing or product description error has been identified.
- You have failed to meet the ‘eligibility to order’ criteria set out in the main Terms and Conditions.
After you place an order by clicking “Confirm and Pay”, you will receive an e-mail from us acknowledging that we have received your order and in the case of an order for the Delivery Service, confirmation of your order for that service. We then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).
Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and you will be refunded where we have already taken payment.
We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.
If we are unable to supply you with an Item in these circumstances we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
You can pay for Items in any of the following currencies: Pound Sterling, US Dollars, Euro
We offer the “Verified by Visa” and “MasterCard SecureCode” service which provides you with a safer shopping experience when using your credit card online. You can register for the service when you reach the checkout process or by contacting your card issuer directly. We accept payment by most major credit or debit cards. These are processed online using the Nochex and PayPal secure payment service.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.
All Items ordered remain our property until we receive full payment from you.
All prices shown on our website exclude vat and delivery. The total price shown at checkout is the price you will be charged. When paying for your goods by credit card, your card details are encrypted for total security.
Import Duties & Tax
The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.
We welcome your valuable comments in striving to achieve 100% customer satisfaction. We would also be grateful if you have constructive comments that would improve our product offering and service.
If you have any comments or questions about an order please contact one of our customer services representatives using the contact us form on the website. We will endeavour to respond to all customer services enquiries as soon as possible.
These Terms are governed by English law. This means your use of the Sites and any contract for the purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
If you have any questions about our Terms or Sites and Stores please contact our Customer Care Team at [email protected] .